Think Digital Partners launched the Digital Identity for Government conference programme in May 2018 and have to date, run 7 very successful and well received events. We focus on every aspect of public sector identity, from strategy; ethos and the ethics around digital identity, delivery, innovation, combatting fraud and real-life examples of Identity programmes across government.
We form our agendas under close consultation with key digital identity leaders from across government to ensure that we cover the most important issues facing the public sector over the coming months; what are the challenges, where are the opportunities and what have we learned?
This conference will focus on several hot topics in public sector digital identity including, social inclusion, decentralised identity, the new government One Login scheme, the pensions dashboard, mobile driving licences, local government identity and international identity. The conference itself will be a hybrid event and accessible in person at our lovely Westminster venue or virtually online.
We look forward to seeing you on November 25th.
Director for Digital Identity, GDS
Natalie Jones OBE has recently joined GDS as the Director for Digital Identity. Her previous roles at the Home Office include delivery of the EU Settlement Scheme where she was the DDaT accountable lead for the end to end digital solution which has now been used by over six million EU citizens to give them formal rights to stay in the UK. More recently she has been also fulfilling the role of Delivery Director on the Digital Services at the Border programme, which has just completed a national roll out of new critical national infrastructure at the UK border as well as enabling technical work to support health measures at the border and quarantining arrangements for those arriving in the UK. Within the Home Office Natalie led the ‘person’ group of products which includes digital authentication and identity assurance for all UK migrants and brings this breadth of critical national infrastructure engineering and digital identity knowledge to her new role within GDS.
Digital Director, Shared Channels Experience, DWP Digital
Cheryl joined the civil service in 1999 and has held a variety of leadership posts since with a career focus on leading operational service design and transformational change. Cheryl led HMRC’s tax credits fraud & error programme for a number of years before joining the Department for Work and Pensions in 2015 where she continues her passions for welfare reform and preventing fraud and error. Cheryl holds the role of Digital Director for Shared Channels Experience, reporting to the Director of Digital Delivery.
Digital Advisor, Cabinet Office
Chris is a passionate advocate for the potential of technology and the benefits of diversity and inclusion. He is a member of the influential House of Lords Select Committee on Science and Technology and has previously co-authored House of Lords Select Committee Reports on: Democracy and Digital Technologies, Intergenerational Fairness , Artificial Intelligence , Financial Exclusion , Social Mobility  and Digital Skills . He is co-chair of Parliamentary Groups on Fintech, AI, Blockchain, Assistive Technology and the 4th Industrial Revolution and has published a report; “Distributed Ledger Technologies for Public Good: leadership, collaboration and innovation” calling on the Government to look at the challenges and opportunities of this technology for improving public services. A progress update was published in November 2018. An ex-Paralympic swimmer, Chris won nine gold, five silvers and one bronze medal across four Games, including a record haul of six golds at Barcelona 1992.
Head of Legislation and Evidence, Digital Identity Team, DCMS
Jordan is the Head of Legislation and Head of Evidence for the Digital Identity team in DCMS, leading efforts to enable the use of digital identities in the wider economy through legislative measures. Before joining the team, Jordan obtained a PhD in theoretical physics from the University of Birmingham.
National Technology Officer, Microsoft UK
As NTO Glen leads Microsoft’s technology vision and models its culture of learning, while developing strategies to protect and extend Microsoft Cloud into complex regulated markets. He will Inspire leaders of state and enterprise, regulators and customers on how best to leverage innovation to drive digital transformation.
Founder & CEO, FUTUREMADE
Tracey Follows is a futurist appearing in a list of the top 50 female futurists in the world in Forbes, regularly commenting on the future of technology, society, and identity. She runs Futuremade, working with global brands and businesses to help them spot trends, develop foresight, and fully prepare for what comes next. Her clients have included Telefonica, Google, Diageo, Sky, Farfetch, Conde Nast, Cosette, CogX, BT, and Virgin. She has spoken at UN HQ, gave her Tedx at UK Foreign & Commonwealth Office, and closed at events such as Think With Google. As a go-to futurist for media she has appeared on BBC Business Matters, Radio 4, Talk Radio, LBC, and TimesRadio, and appeared in FT, Guardian, and the Daily Mail. She has written for the Guardian, the Big Issue, Spiked and more, and has her own contributor column in Forbes.
Tracey was an Adage ‘Woman to Watch’ 2017, the Women in Marketing Winner for Outstanding Contribution to Marketing in 2016, she was Inaugural Creative Strategy Jury President at Cannes Lions 2019. She was on the Advisory Board of DotEveryone, is currently on the advisory board of Axis Stars, and is listed by Business Cloud as a Trailblazing Woman in Tech. She is a member of the Association of Professional Futurists, World Futures Studies Federation, and a Fellow of the RSA.
Head of Research & Development, Avoco Secure
Susan has worked for over 20 years in the cybersecurity and digital identity space. She currently holds the position of Head of R&D at identity data specialists, Avoco Secure, based in the UK.
Susan’s focus is on strategic development and solution architecture. Core areas of her domain knowledge include the use of technology layer linking, usability, accessibility, and data privacy. Her mantra is to make sure that human beings control technology not the other way around.
Susan regularly writes on identity and security at CSOOnline: https://www.csoonline.com/blog/future-identity/
Interim Lead Interaction Designer, Identity & Trust, DWP Digital
Having first acquired ‘designing for humans’ skills through an architecture degree, Ben later found his calling in applying these to the field of digital product design – a journey that has taken him from graphic design for the music industry, to front-end development for Silicon Valley start-ups, to UX design in the charitable sector, through to a senior role as an interaction designer at DWP.
Ben is an experienced and versatile designer, and passionate about conceiving, facilitating and coding clean, intuitive user interfaces. His aim is the creation of services that ultimately work seamlessly for the user – irrespective of their level of skill, disability, or education.
Interim Lead User Researcher, Shared Channels Experience, DWP Digital
Jane first came across Human Factors and Human Computer Interaction (HCI) when she completed her MSc in Applied Psychology many years ago. She initially worked as an internal Human Factors Consultant for BP Research, carrying out user research across BP’s main businesses – Oil, Chemicals and Exploration – looking at a whole range of HCI issues such as road safety for tanker drivers, kick detection in offshore exploration and screen design for monitoring critical safety points in chemical plants.
Jane has worked in the public sector, across several central government departments, for over 25 years. This has been primarily as a social researcher before coming full circle to user research in DWP. She is passionate about designing and building services, features and products that are based on robust and rigorous evidence about our users and their needs.
Fellow Alan Turing Institute
Professor Carsten Maple is the Principal Investigator of the NCSC-EPSRC Academic Centre of Excellence in Cyber Security Research at the University of Warwick, and Professor of Cyber Systems Engineering in WMG. He is also a Fellow of the Alan Turing Institute, the National Institute for Data Science and AI in the UK, where he is a principal investigator on a $5 million project developing trustworthy national identity to enable financial inclusion. He also works with numerous banking organisations advising on security, privacy and use of artificial intelligence, and was a keynote speaker at the Building Societies Association Annual Conference.
Carsten has an international research reputation and extensive experience of institutional strategy development and interacting with external agencies. He has published over 250 peer-reviewed papers and is co-author of the UK Security Breach Investigations Report 2010, supported by the Serious Organised Crime Agency and the Police Central e-crime Unit. He has given evidence to government committees on issues of anonymity and child safety online. Additionally he has advised executive and non-executive directors of public sector organisations and multibillion pound private organisations.
Vice-Chair, UK Cyber Security Council
Jessica is a tech strategist specialising in government, policy and regulation, and civil society. She currently advises start-ups and scale-ups on growth strategy, as well as carrying out tech futures research for the UK government.
Previously Jessica ran multi-million pound research programmes for companies including Dods, GlobalData and Ovum. Over her 25 years in the tech and information industries Jessica has advised senior executives in large established tech businesses as well as many VC-backed scaleups. She is a sought-after commentator and speaker, and as an industry analyst has published extensive research and analysis on the application of emerging technologies across government, telecoms and other industries. Her current research interests centre on digital trust, governance and corporate transparency.
Jessica has an MA from the University of Cambridge and a Diploma in Computing from the Open University. She is Chair of the Board at NCT, the UK’s largest charity for parents
Lead Researcher, Women in Identity
Senior Program Manager, Identity Engineering, Microsoft
Rohit is a Senior Program Manager in Identity Engineering team at Microsoft.
In a career spanning 18 years across three continents, he has worked with Leadership and Enterprise Architects at Fortune 500 enterprises, Big4 advisory partners and GSIs.
In his current role, he works closely with Strategic Services Partners in building Identity & Access Management practices on Azure AD and Decentralized Identity.
Chief Product Officer, Condatis
Alasdair is Chief Product Officer at Condatis, a leading consultancy for bespoke external identity solutions specialising in Azure Active Directory B2C and Verifiable Credentials. He has 20 years of experience working with organisations to deliver software solutions that tackle identity and security challenges in government, health, education, and private enterprises, emphasising user experience where mobility and privacy are critical.
Alasdair is currently working to build products that help organisations disrupt the centralised identity paradigm by moving the control of data into the hands of users through decentralized, verifiable credentials.
Digital Identity Strategy Lead, Worldwide Public Sector, Microsoft
Colleen Elliott joined Microsoft earlier this year as the Digital Identity Strategy Lead in the Worldwide Public Sector Division. Colleen has 13 years of public sector experience, leading business improvement and transformative projects for the Ontario Government as both a public servant and management consultant.
Before joining Microsoft, Colleen established and led a team at the Ontario Digital Service to establish the Digital Identity program for the Province of Ontario, the largest province in Canada. In this role she was accountable for various activities including delivery of the foundational multi-ministry business case, stakeholder engagement, strategic roadmap, communications plan, user research, policy analysis, pilot implementations, conceptual business model design and partnership development.
Executive Director, Digital Identity New Zealand
Executive Director, Kantara Initiative
Ms. Kay Chopard is the newly appointed Executive Director of the Kantara Initiative, a nonprofit corporation. The Kantara Initiative is a unique global ‘commons’ that operates conformity assessment, assurance and grant of Trust Marks against de-jure standards under its Trust Framework program while at the same time nurturing ‘beyond-the-state-of-the-art’ ideas and developing specifications to transform the state of digital identity and personal data agency domains.
Ms. Chopard is the former President and CEO of Chopard Consulting based in the Washington, DC metro area and is the founder of the Women’s Leadership Institute. She has more than 30 years’ experience in executive leadership in government, nonprofit, and business organizations in the DC area where she has a reputation as a transformative leader who has led organizations through launch, transition, and sustainability to deliver game-changing results. She excels at building networks and collaborations that overcome systemic cultural norms and empowers diverse and inclusive teamwork. She has led several organizations including the National District Attorneys Association (NDAA), Identity Ecosystem Steering Group (IDESG), National Criminal Justice Association (NCJA), and served as Acting Division Chief and lead program manager at the National Highway Traffic Safety Administration (NHTSA), U.S. Department of Transportation.
She is an attorney and is admitted to the practice of law in the state of Iowa and to the U.S. Supreme Court bar. Ms. Chopard also serves on the Board of Directors of the Women in Identity US. She lectures internationally and has authored several articles, white papers, and practice manuals.
UKI Health & Public Service Strategy & Consulting Digital Identity, Accenture
Strategic Design Lead, Fjord
An entrepreneur at heart, Toni has gained a wealth of experience through building tech companies and as an advisor to major global brands. After growing and establishing his company, MBJ LONDON, he joined Fjord as part of Accenture Interactive and is currently working with a range of organisations to deliver better digital user experiences for people.
CEO and Co-Founder Innovalor
Maarten Wegdam, PhD, is co-founder of Netherlands-based innovation company InnoValor and CEO of ReadID, the flag ship product of InnoValor for NFC based mobile identity verification. Maarten is an expert in the area of digital identity and online identity verification. ReadID originated from research at InnoValor and is adopted quickly in different sectors and application areas where fraud prevention is key.
Maarten studied computer science at the University of Groningen and obtained his PhD from the University of Twente. After a career in the telecoms industry and in research, he founded InnoValor together with Wil Janssen.
Senior Director of Solution Engineering and Technical Services, International, Auth0
Jasmit joined Auth0 in August 2020 as the Senior Director of Solution Engineering and Technical Services, International. Jasmit partners with organisations to help them accelerate their digital transformation and solve pressing IT and business challenges.
At Auth0, Jasmit helps his customers implement highly effective Identity and Access Management strategies allowing developers to create immersive and frictionless experiences for their end-customers, helping to bridge and balance security, privacy and convenience.
Chief Identity Strategist, Open Identity Exchange
Nick is Chief Identity Strategist at the Open Identity Exchange, a community for all those involved in the ID sector to connect and collaborate, developing the guidance needed for inter-operable, trusted identities. Through OIX’s definition of, and education on, Trust Frameworks we create the rules, tools and confidence to allow every individual a trusted, universally accepted, identity.
Nick has expert knowledge of Identity and Fraud solutions for a variety of different sectors using different verification techniques, spanning data validation to document selfie verification.
Nick was previously Director of ID and Fraud at Experian where he was responsible for the development of Experian’s fraud and identity solutions for both the public and private sectors. Nick led Experian’s development, launch and operation of a full “Identity as a Service solution” which was the first live example of a Digital ID that is seamlessly interoperable across public and private sector in the UK.
Principal Analyst, Technology Thematic Research, GlobalData
David Bicknell is the Principal Analyst for Technology Thematic Research at GlobalData. He was previously editor of GlobalData’s Government Computing and has held senior positions in a 14-year career at Computer Weekly as News Editor, US Correspondent, and was Managing Editor of e-Business Review.
He is also co-founder with Tony Collins of the Campaign4Change blog and also co-author (with Tony Collins) of a book on IT project management case studies called ‘Crash’ (Simon & Schuster). David and Tony will shortly publish a new book loosely based on the life of Charles Babbage called ‘The Mankind Experiment.’
Digital Lead, Kent County Council
Sam Lain-Rose is Digital Lead at Kent County Council working on Kent’s emerging digital inclusion and capability strategy, along with a number of projects and schemes to tackle digital exclusion and poverty in the county, following the decision to allocate £5m from one-off grant monies. All of which is collaboration and partnership with borough, city and district councils and various other stakeholders.
Founder, Avoco Secure
Sandy Porter is an internationally respected security, privacy, identity and technology keynote speaker, and expert advisor. He has promoted the development and deployment of user centric identity for online services in his roles as an Identity Commons Steward, Director of the Information Card Foundation, EU R&D assessor and Moderator and through the UK Government Cabinet Office (DSG) work groups. Specialties : Identity, Data Attribute Sharing, Identity Network Layers, Open Banking Privacy, Security, blockchain and Cloud Computing Solutions for consumer and citizen online services.
Senior Technology Partnerships Manager, EMEA Okta
John has a long standing hands on career in IT Networking & Security starting life in a junior helpdesk role and progressing through the technical ranks to become a solutions architect for a Swedish Identity Vendor before joining Okta to lead Technology Partnerships across EMEA. Bringing his learnings from how Identities are managed in the Nordics to a large US Corporation and understanding how Technology Partners can help Okta as it becomes the leading player in Identity.
Head of Identity and Access Management ITC Secure
As ITC Secure’s Head of Identity, Jason has first eyes on the many challenges and triumphs of identity management. His career has taken him from a misunderstanding about a job building directory synchronisation tools, to working on successful identity projects for large multi-nationals and LRGs. On working in identity, Jason enjoys the depth of the topic and its scope – both of which allow him to work imaginatively with others’ solutions.
Our regular chairman, David Bicknell, welcomes all delegates, sponsors, and speakers to our conference and sets out the day’s agenda.
The need to be able to easily identify yourself is growing in an ever increasing online world as is the need to reduce the duplication of services and improve user experience to enable people to be able to easily access the services they need most.
In this talk Natalie Jones, Director for Digital Identity from the Government Digital Service (GDS), will outline GDS’s mission for a simple, joined up and personalised experience for Government services by way of a new digital solution which supports a key commitment of the Government Reform agenda, to deliver better for citizens. Using the case study of GOV.UK Natalie will outline the new model for allowing people to sign in to all services available to members of the public in the same way.
Government issued IDs, like passports, are the gold standard for identification. But as people use IDs to access an increasing variety of digital and physical services it might be time to challenge the status quo. Could a single government digital ID be used across both public and private organisations? Could identification expand to incorporate a wider range of elements? And could your ID become something you are, rather than just something you hold?
In this talk, Toni Horn, a strategic design expert from Accenture’s Fjord studio, will look at how technology trends have reshaped how identity is viewed. We will hear examples of how organisations have used biometrics and extended reality to reimagine their relationship with users. And we will explore the opportunity to use them to create more seamless and accessible public services as well as the challenges of applying them within government.
Social inclusion and digital identity go hand-in-hand. Government’s, perhaps more than any other sector need to ensure that digital services are accessible by all.
How can the tech industry help government to formulate meaningful policy around social inclusion?
How can the design of fully accessible identity for all turn citizen identity into an enabling technology?
This session is a fireside chat between Jessica Figueras, Vice Chair of the UK Cyber Security Council and Jas Sagoo, Senior Director of Solution Engineering and Technical Services, International at Auth0. Jas shares insight into some of the lessons learned from activities carried out by the Auth0 across both the public and private sectors.
Digital ID is becoming the gateway to the resources and opportunities and the incentives to misuse, commit fraud, breach or manipulate these systems are growing with their scope. We need to look at how we can make digital infrastructure for ID systems trustworthy by confronting evolving risks and evocative issues.
There is a commonality to issues faced by countries across the globe: What are the socio-political impacts of digital ID? What are the best governance frameworks to protect users of digital ID systems? How can we ensure that they protect the most vulnerable in society?
The answers to these questions lie in security systems that are confidential, delivered with integrity and are available to those in a format who need it most. Privacy and ethics will help ensure that systems are transparent and can be controlled. These pillars will make an approach to trustworthy ID robust in the face of unexpected events/environments and resilient to stress and the need to react. Consideration of how to build trustworthiness into these dimensions is a key focus of the Gates project at The Alan Turing Institute.
During the pandemic, the world has seen constraints on both public and private sector organisations that primarily relied on paper-based and face to face methods of identity verification. The world needed to keep moving. Recruits needed to continue their onboarding processes, and administrative staff had to be certain that new employees had the credentials and qualifications required to carry out specialised work. Doctors needed to travel between new clinics and hospitals quickly to save lives. Students needed to keep learning and enrolling on virtual platforms. Organisations have used numerous digital methods to tackle identity verification and proofing to deploy resources smoothly and securely. How can the public sector use decentralised identity to build and maintain trusted digital transactions with staff, within government departments, and citizens?
This session will explore the opportunities, benefits and use cases of decentralised identity across higher education, industrial, healthcare, and beyond, focusing on:
Access to high-value resources
Local government is increasingly looking how citizen services can be replicated / replaced by digital versions. How can this be done so that all citizens have equal access to these services and in a way that secure against fraud when identity document such as birth, marriage, and death certificates are used?
The session will be a fireside chat between Jessica Figueras, Vice Chair of the UK Cyber Security Council and John Grundy, Senior Manager of Technology Partnerships, EMEA. John will share insights into digital identity for government and how these compare to the private sector, how Okta fits into a complex technology landscape, and which questions local authorities should ask software providers when starting to think about digital identity solutions.
Our citizens live in a mobile-first society. What not everybody knows is that mobile phones are a great foundation for identity verification, in combination with chipped identity documents. But how does this work? Also, is it acceptable for our citizens and people from outside the UK?
This session will consider how the UK Home Office EU Settlement Scheme programme that has used this possibility with tremendous success.
This regular session looks at examples of best digital identity practice, experiences, and learnings from identity experts across Europe and beyond.
We know that Digital ID will only work if it’s inclusive. All those who want to get a Digital ID must be able to obtain one. But who will struggle do get an ID through purely digital means? A recent OIX report has identified nearly 6m people in the UK will struggle to get an ID ‘digitally’.
We call them the ID Challenged. Who are they? How do we make sure they have better chance of getting an ID digitally? What other options do we offer to ensure they can get a Digital ID?
DWP set-up Identity & Trust (ID&T) to implement cross-channel identity verification (IDV) capabilities for DWP service lines. The last 18 months has seen a focused user-centred design and research process that seeks to understand the needs of citizens around remote IDV, taking the resulting solutions from Discovery to Alpha, with a Private Beta due soon.
Jane and Ben will take you through the journey the ID&T Design & Research team has undertaken, covering the challenges of designing a central capability (as opposed to an end-to-end service), the pitfalls they encountered, and the resulting IDV design and research insights and good practices that have emerged from their work.
We close with our regular panel session discussing what tomorrow’s identity sector might look like.
Our chair, David Bicknell, summarises the of the sessions that you have heard today and closes the conference.